Satellite Access Ltd | Satphone – Terms & Conditions


Payment: We accept credit and debit card payments on-line.

We will also accept payments via electronic bank transfer please contact us to discuss this.

If you experience problems making a payment through the website please check you have entered your email address, your name, address and particularly your postcode correctly. If you get an error stating your transaction was not authorised we suggest you contact your card issuer. If this still does not resolve the problem please call +64220 166 593.


When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order when full payment has been received by us and hence a contract between us. Your Invoice will be emailed or included with the goods and you can always access a copy in our website’s Customer Centre. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a of a price increase, we will always contact you first to ensure that the price is acceptable.

All prices are displayed on our web site excluding GST and excluding shipping. GST and shipping will be added as appropriate to the items in your shopping cart and the total displayed before you check out.


Shipping and Handling: In most cases, shipping for orders less than 4kg to New Zealand urban mainland addresses are charged at $10 + GST or $15 + GST for Rural addresses. To find out exact delivery charges just add goods to the basket and then click Checkout, select destination and the delivery charge will be displayed before any order is confirmed.


If the order is for delivery outside of New Zealand, you will be responsible for taxes, duties and compliance with regulations and import restrictions applicable in the country or territory of delivery. We advise verifying this in advance with the relevant local authority. We cannot accept responsibility for any delay or loss resulting from action by local customs or government authority.

We will email you to advise when your order has been fulfilled and this email will either contain shipment tracking information or you will receive this information soon after by email directly from our courier.


Erroneous prepaid airtime orders and prepaid airtime orders for non-Satphone SIM cards (excluding Thuraya Prepaid SIM cards) are subject to a $40/€30/£20 order admin/cancellation fee.

Goods are supplied subject to conditions of sale. We do not relinquish title of these goods until payment is received in full.


Delivery Schedule: Wherever possible, orders are dispatched same day when in stock via a next business day delivery service to New Zealand mainland addresses when an order is received before 2pm NZST. Orders for delivery to Central Wellington, New Zealand addresses can often be delivered the same business day. Offshore addresses are normally shipped using New Zealand Post Courier Services. International orders are normally shipped using UPS although some alternatives may be available to some customers on a case by case basis. If goods are placed on back order we will inform you.


You must inform us within two business days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received (including for the purpose of the Consumer Guarantees Act).

Individual Product Terms & Conditions: By accepting these terms and conditions you also accept any individual product terms and conditions. Please see product page for more information.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using SSL encryption our staff are unable to view your card details.


Guarantee: Goods that are received damaged or faulty will be replaced.

Please notify us immediately by email or phone if you find the goods damaged upon receipt.

Orders that do not qualify under the Consumer Guarantees Act cannot be cancelled or returned.

If you qualify under the Consumer Guarantees Act and wish to cancel your order within 14 calendar days of receipt we offer a refund less any carriage charges. You must return the goods at your expense and risk using a suitable delivery service within 14 calendar days of cancellation sealed in original packing as new and we will refund you. Goods that have been used or show signs of use may not be accepted or may not warrant a full refund. Rights to cancel under the Consumer Guarantees Act be invalid for any product containing computer software that the customer has unsealed

Where we supply services you agree that we the service will start before the usual cancellation period expires and you waive any rights you have under the Consumer Guarantees Act to cancel once service has commenced. If you do not want to waive any rights to cancel the supply of service under the Consumer Guarantees Act you must email us at [email protected] before you place your order to notify us of this and wait for confirmation of your request from a member of our team before ordering.

Airtime services might be subject to additional terms which will be detailed within any service agreement that the customer is required to sign.




Reaching Us: If you need to reach us, please email us using the link on the store page, alternatively, you can call on +64220 166 593 (NZ) or +44 20 7120 0009, UK freephone 0800 747 6 747. US Toll free 800 418 8400 fax us on +44 20 7120 0001 or write to us at Satellite Access Ltd Ltd, 36A Outram Grove, Kelson, Wellington, New Zealand. We are a Limited company registered in New Zealand, Company number: 5845300 NZBN: 9429042074083 GST number: 118268350


Privacy Policy: Satellite Access Ltd Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.

Satellite Phone


Usage: Satellite phones and terminals need a direct line of sight from the antenna to the satellite in order to function. As a result phones will not work inside buildings or vehicles unless used with the appropriate external antenna. Use of satellite service may also be prevented in outdoor locations with trees, hills, mountains, buildings or other similar structures or geographical features in close proximity.

You agree to abide by all of the current regulations in effect in countries where the equipment may be used, including the purchase of all required licenses. Satellite Access Ltd Ltd cannot be held responsible for any operational restrictions, customs, licenses or permit fees required for operation in the destination country or territory. In addition Satellite Access Ltd Ltd holds no responsibility for fines associated with terminal seizure, nor implications of using satellite communications equipment in countries or territories where it is prohibited. Customers are recommended to contact the Embassy, High Commission or Trade Commission of the destination country or territory, prior to entry into any country or territory. Satellite Telephones are not part of the telephone network of any country and therefore apart from in very limited circumstances cannot access emergency services short codes such as 111, 000, 911, 112, 999 (ambulance, fire service, police, mountain rescue, coast guard etc..). You must make alternative communications arrangements to ensure that you can make emergency calls if needed.